Rocky Mountain Stove Reviews

Product Variety: Offers a wide range of wood-burning stoves, fireplaces, and inserts from various reputable brands.

Customer Service: Some customers report positive experiences with knowledgeable staff who assist in selecting products and providing installation services.

Parts Availability: Efficient in sourcing and delivering replacement parts for older models, making it a reliable option for maintenance needs.

Flexibility: Provides options for different types of installations, including in mobile homes or smaller spaces.

Energy efficiency: They specialize in energy-efficient gas, wood, and pellet heating stoves and fireplaces.

Variety: They offer a great selection of fireplaces, gas fireplace inserts, wood stoves, gas grills, smokers, BBQ's, pellet grills from various brands.

Specialties: They help you pick the best fireplace or stove for your new construction project, or they can help you retrofit your existing fireplace into a modern heating appliance with beauty and style.

Clearance Center: They have a clearance center where you can find discounted items.

Customer Service Issues: Multiple reviews highlight a lack of effective communication and customer service, leading to frustrations over order fulfillment and problem resolution.

Order Management Problems: Instances of orders being sold out without notification or incorrect items being delivered have been reported, causing significant delays.

Staff Engagement: Some customers have noted that staff members appear disengaged or distracted, affecting the overall shopping experience.

Pricing Concerns: While some products may be competitively priced, others have been criticized for being overpriced compared to competitors.